(Senior) IT Operations Engineer (w/m/x/d)

<h2>Join the ride!</h2> <p>Our Team IT Operations keeps our entire ecosystem running smoothly and takes care of our internal infrastructure that powers our daily operations.</p> <p>To take our internal systems, identity management, and security posture to the next level, we are looking for a versatile and growth-minded (Senior) IT Operations Engineer (w/m/x/d) to join our team in Berlin. Reporting directly to our Head of IT Operations &#x26; Security, you won't just be closing tickets - you will own, build, and secure our internal tech landscape.</p> <h2>Your Responsibility</h2> <ul> <li><strong>Identity &#x26; Access Management:</strong> Own, manage, and continuously scale our identity and access infrastructure, primarily through Okta (SSO, SCIM, MFA, and lifecycle management).</li> <li><strong>MDM &#x26; Fleet Management:</strong> Administer and maintain our modern MDM solutions, Iru for Apple devices and Intune for Windows, leading the device lifecycle management across our entire fleet.</li> <li><strong>Smart Software Integrations:</strong> Act as the primary technical contact for external software providers. You will lead onboarding processes, talk to vendors, and implement seamless software integrations.</li> <li><strong>Advanced Problem Solving:</strong> Troubleshoot complex software and hardware issues. While you will occasionally handle hardware tasks, your main focus will be tackling the harder, more complex software tickets.</li> <li><strong>Security &#x26; Digital Compliance:</strong> Drive improvements to our IT security posture. You will maintain and update our internal tools to align with shifting legal and compliance requirements, ensuring a bulletproof baseline compliance.</li> <li><strong>Cross-Functional Collaboration:</strong> Partner with teams across MILES to support IT needs at scale and keep internal documentation (concerning configurations, systems, and processes) to an exceptionally high standard.</li> <li><strong>Mentorship:</strong> Share your knowledge and act as a mentor for junior team members and working students within the IT Operations team.</li> </ul> <h2>Your Experience</h2> <ul> <li><strong>Experience:</strong> 5+ years of hands-on experience in IT systems engineering, IT operations, or a similar versatile role.</li> <li><strong>Okta Expertise:</strong> Deep knowledge of Okta, including lifecycle management, automated provisioning, and complex API integrations.</li> <li><strong>MDM &#x26; OS Mastery:</strong> Strong experience managing Apple devices via Iru and Windows devices via Intune. You feel completely at home i...

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