Customer Success Specialist German and English Speaking

👋🏻 Hello, we're Laka For this role you will need to speak English and German and have technical bike knowledge! You might not have heard of us yet - that's OK, you've found us now - come and find out more about our journey... Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against. Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month. Take a closer look at exactly what this means and how it works here . What have we been up to since then...? In a nutshell, we've been very busy! Here are a few of the massive achievements we've had: 🚀 Raised an awesome Series B investment round 🚀 Grown the team to over 70 Lakanauts, based across the UK, NL and France, enabling a choice-based, hybrid way of working 🚀 Launched Laka in a total of 11 countries, essentially helping more people in more places! 🚀 Captured the UK, NL and French enthusiast cyclist market and expanded into commercial business partnering 🚀 Been awarded 'Best Cycle Insurance Provider' (for the past 8 years in a row - go us! 🥳) 🚀 Opened 3 shiny new offices in London, Bristol & Amsterdam to provide spaces for people to collaborate as they like 🚀 We've also achieved a 5* rating on Google Reviews and Glassdoor - go check us out! Help us continue to change an outdated industry... We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company. 🤘🏼 The role Customer Experience (CX) at Laka CX are firmly at the heart of why Laka was created - we exist to be there for people when shit happens - our CX function is where this magic takes place... You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function (we currently have a team of 11 superstars), you'll be the first p...

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