Operations
Systems and process operator
Map a process, identify failure points, document an SOP, and build a small operational dashboard.
- Process mapping and requirements
- SOP design and quality checks
- Notion, Asana, spreadsheets, and reporting
- Portfolio proof: before/after workflow
AI work
Human-in-the-loop reviewer
Practice evaluating outputs against explicit rubrics, checking evidence, and writing useful correction notes.
- Accuracy, relevance, and safety review
- Data labeling and classification
- Prompt and response QA
- Portfolio proof: scored evaluation set
Automation
Workflow automation operator
Build a supervised automation, log failures, and define where human approval is required.
- Triggers, actions, and data mapping
- Error handling and observability
- Privacy and credential boundaries
- Portfolio proof: documented automation
Growth
Business development and customer success
Turn research into an account plan, useful outreach, qualification notes, and a follow-up operating rhythm.
- ICP and account research
- Discovery and qualification
- CRM hygiene and follow-up
- Portfolio proof: sample account brief
Delivery
Project and implementation coordinator
Show that you can translate goals into milestones, risks, owners, acceptance criteria, and status updates.
- Scope and milestone planning
- Risk, dependency, and change tracking
- Stakeholder communications
- Portfolio proof: implementation plan
Support
Technical support and tool enablement
Learn to reproduce issues, collect evidence, explain fixes clearly, and improve the knowledge base.
- Structured troubleshooting
- Bug reports and reproduction steps
- Customer-facing explanations
- Portfolio proof: support runbook