Data, Reporting & Analytics Lead, Global Business Services
Data, Reporting & Analytics Lead, Global Business Services At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 41,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. As the GBS Data, Reporting & Analytics Lead (DRnA), you will own the data and analytics capabilities across GBS, driving accurate, user-friendly reporting and advanced analytics that support data-driven decision-making. You will be accountable for the GBS data landscape, data quality and reporting governance, including KPI/SLA definitions, reporting standards, demand prioritisation and the continuous improvement roadmap. Working closely with Genpact, GBS Global Process Owners, Business Partners and operational tower leads, you will ensure data is accurate, transparent and delivered on time. The role will translate operational data into actionable insights, helping GBS leadership identify performance trends, risks and improvement opportunities. You will also drive continuous improvement through technology, automation and enhanced analytical capabilities. As IVC Evidensia continues its transformation, you will play a key role in shaping and evolving the GBS data landscape, tools and resources. This is an excellent opportunity for a technically strong and analytical leader to make a significant impact on GBS performance and strategic decision-making. Key Accountabilities/Responsibilities: * Retrieve data from multiple internal and external sources, ensuring data quality by cleaning, validating, and transforming it into a usable format. * Utilize statistical methods and analytical tools to identify trends, patterns, and correlations within data sets. * Design and develop regular and ad-hoc reports using data visualization techniques to present key metrics and insights in a clear and concise manner. * Build interactive dashboards using Business Intelligence (BI) tools to enable real-time monitoring of key performance indicators (KPIs). * Establish and maintain strong relationships with regional & country CFO’s, Group Finance and Genpact management to ensure seamless GBS reporting delivery. * Develop data models to facilitate analysis and reporting, including dimensional modelling techniques. * Adhere to data governance poli...
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