Director, Customer Success

<h2><strong>About Pleo</strong></h2><p style="min-height:1.5em">Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.</p><p style="min-height:1.5em">The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.</p><p style="min-height:1.5em">Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.</p><h2><strong>About the role</strong></h2><p style="min-height:1.5em">We're looking for a Director, Customer Success, to lead our mid-market and upmarket segments at Pleo. This is a transformation role</p><p style="min-height:1.5em">In this role, you'll lead multiple teams of Customer Success Managers, develop frontline leaders, and work hands-in-hand with Sales, Product, Support, and RevOps to drive retention, expansion, and long-term customer value. </p><p style="min-height:1.5em">This role is ideal for someone who has scaled a CX org through a similar SMB to enterprise transition, and who is genuinely energised by the challenge of building, not just running. </p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2><strong>Who you’ll be working with and reporting to </strong></h2><p style="min-height:1.5em">You'll report to our VP of Customer Experience and work closely with leaders across Sales, Support, Onboarding, Product, RevOps, Finance and Marketing. You'll lead multiple teams of Customer Success Managers and frontline people leaders across the mid-market and upmarket segment. </p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2><strong>What you’ll be doing</strong></h2><p style="min-height:1.5em">As a Director, Customer Success, you will: </p><ul style="min...

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