Navan Pro Consultant
About the Role The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel. What you’ll do Service Expectation Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation. Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M Ability and willingness to service different client industry sectors across the wider business Demonstrate innovative thinking and provide a consultative approach To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology Operational Excellence Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team Pro-actively build meaningful and long-lasting relationships both internally and externally Always exceed client’s expectation Identify and implement opportunity to add value to each booking Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect) Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result Monitor all bookings for further saving opportunities up until completion of the trip Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect) Monitor all bookings for further saving opportunities up until completion of the trip To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings Demonstrate proactive thinking when providing travel solutions Able to provide cost effective solutions...
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